Home
What to consider when choosing a number range to work with
Memorable Numbers?
Do they work?
When to use them?
Regulatory constraints?
Do they work?
When to use them?
Regulatory constraints?
Portability Porting agreements with 12 tier 1 networks means hassle free transfer of numbers in most cases
Call 0845 456 1500 to seemlessly migrate your numbers to PT
Call 0845 456 1500 to seemlessly migrate your numbers to PT
Response, Performance &
Agent Monitoring
It's all very well spending your hard earned marketing budget on fancy and creative ad campaigns, but how do you know whether they're bringing in the business and whether enquiries are being turned into sales? Performance Telecom are market leaders in providing the right information to the right people in your organisation at the right time. Only with this full 'glass ceiling' visibility from both a marketing response perspective as well as at an operational performance level, can you make informed and reliable decisions and react quickly to maximise the opportunities that your marketing efforts generate.
NUMBERING CHOICES
Performance Telecom supply inbound numbering to cover every need both in the UK and internationally using our Global inbound coverage. To view our matrix of number range availability, showing time to activate and cost to caller, please click here.
For pricing details please contact us either by calling 0845 456 1500 or complete the enquiry form below and we'll contact you to discuss pricing and options available to you.
REAL TIME REPORTING
Bespoke reporting is also available to meet your specific requirements. Please call us on 0845 456 1500 or fill in the enquiry form below if you would like us to call you back.
INBOUND REVENUE
Some number ranges enable you to generate an income stream from inbound calls to your organisation.The benefits and drawbacks to revenue generating ranges need to be considered carefully when making your numbering choices and it may be that certain functions within your business utilise revenue generating numbers, whilst others, such as sales for example, are assigned numbering which is lower cost, or even free, for the caller. The level of revenue that can be generated is very much relative to the call volume your organisation generates.
Performance Telecom are competitive in this area, whilst delivering significant added value to make considerable cost efficiencies over and above the per minute rebate rate.
Please take the time to discuss your complete numbering needs with one of our team by calling 0845 456 1500 or filling in the enquiry form below, we're certain that our overall commercial proposition is one that's very difficult for the competition to match...
AGENT MONITORING
Click on the thumb nails below to view a sample of agent performance monitoring reports
OPERATIONAL INSIGHT
Click on the thumbnails below for sample reports, or speak to us about custom reporting to meet your exact needs by calling 0845 456 1500 or fill out our enquiry form and we'll call you back.
CALLER EXPERIENCE
Many organisations place a less than sensitive to the callers experience, implementing layer after layer of poorly considered and badly voiced auto attendant, with callers ending up in the wrong department, or having queued endlessly with annoyingly repetitive queuing announcements. All this can lead to lost calls and wasted agent time dealing with a frustrated caller once they do eventually get to the right destination.Our team are highly trained in helping you utilise our network level reporting and functionality to uplift and continually monitor your callers experience, whether that be rationalising your call flow or helping with comfort message scripting and choosing the right 'voice' for your messages.
You can also continually evolve with little effort, as our technology has inbuilt flexibility allowing you to make subtle changes day by day or even hour by hour if necessary.
PROBLEM SOLVING
Performance Telecom reporting often delivers to clients some sobering information that doesn't make for pleasant reading! It's a true picture of how you are performing hour on hour, day on day, month on month and year on year. Whilst you'll be able to see your improvement over time with our support, you'll also have the tools you need to remedy problem areas easily, rapidly and at low cost.Our experience will help you overcome what can sometimes present themselves as insurmountable obstacles, so that you're business can move forward with confidence.
REGULATORY GUIDANCE
In recent years changes to how non geographic numbers are regulated, and rules surrounding their use have been implemented with further changes, designed to protect the consumer, proposed by OFCOM and due to be implemented over the course of this year.Performance Telecom believe it's vital for organisations to have the full picture and to be kept fully up to date with any regulation that affects them and their customers, which is why we have developed the website www.0870advice.com with fully up to date information and guidance to help businesses avoid confusion and ensure they are compliant with the latest regulation.
NUMBER ADMIN
If you are making the most of non geographic numbers to help you track response to marketing and promotional activity then you will be well aware of the admin burden that comes along with gathering data, updating destination numbers and recycling number for use on new campaigns when old ones have run their course.
Performance Telecom provide a simplistic approach to reporting and number managment by allowing users to allocate nicknames to both non geographic numbers as well as the destination numbers that you commonly use across your business. This simple yet highly effective step means that administration does not need to be 'owned' by just one individual in your company as its so easy to pick up and run with even if you are new to the system.