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"PT have been marvellous in helping us define and roll out our DR strategy, we are now very well prepared to deal with any emergency"
"Dual Line Supply has kept our call centre going during outages 3 times this year, without this foresight we'd have lost over £100k in orders in the last year"
"The crisis control facility was truly tested when the building next door caught fire, I was able to update call plans instantly from the car park using my mobile!"
Keep the Wheels Turning!
DR & Business Continuity
Performance Telecom is at the forefront of contingency planning and effective management of both Inbound and Outbound disaster recovery scenarios.
PT specialise in the planning, design and implementation of effective disaster recovery solutions, utilising Dual Supply of fixed line and data services to provide maximum levels of protection against local infrastructure failures and other emergencies, as well as insuring against carrier outages too.
On the Inbound side, we work with clients to define multiple DR scenarios / emergency states and provide real time activation of each through secure, automated dial-in control. We even offer a unique DR solution in the event of total network outages and / or hosted advance routing platform failure. Please read take time to read each section titled below left to get the complete DR picture, then call us on 0845 456 1500 to discuss how ensure that your organisation can maintain productivity through each and every future emergency.
INBOUND DR
When it comes to Inbound Calling, Performance Telecom really are specialists in working with clients to define multiple DR scenarios and associated DR states.
Many years of experience contribute to our specialist planning, all of our inbound DR solutions can be activated in real time via the web or secure, automated dial-in interaction.
We even go as far as designing and implementing fully functional, network level call routing solutions specifically for DR sites, where perhaps only basic local call handling equipment is available.
All of our Inbound DR solutions are client specific, developed and deployed rapidly and come with a surprisingly low price tag.
NETWORK FAILURE DR
It is very rare, but inevitable that the actual network platform can suffer problems, perhaps due to extreme capacity demands or problems with interconnects.To self insure against this a back up IN (Intelligent Network) Platform is utilised to maintain full network routing stability, albeit in a more limited form.
Performance Telecom offer unique DR capability that enables organisations to maintain call delivery (perhaps in a limited form) even during a platform outage.
The combination of all our DR measures offers unrivalled protections against:
Local System / Hardware / Infrastructure Failures Hosted System Failures Total Network Outages
Performance Telecom provide the most comprehensive DR & Contingency cover available in the UK market place, not even BT come close. To discuss how we can ensure maximum resiliance and up time for your organisation, call us on 0845 456 1500.
FIXED LINES & DATA DR
As an independent reseller, Performance Telecom offer supply of fixed lines and data services from multiple Tier 1 suppliers.
To offer an increased layer of protection we will always advocate the use of Dual Network Supply to offer a layer of contingency not available through single source.
We help in the design, implementation and maintenance of all lines and data, planning down to the physical entry points as well as at exchange level.
Throughout this service we offer Performance Telecom’s excellent customer services, as well as being able to ensure dual supply is available through a single point of contact and via a single bill enabling ease of administration and swift response when it comes to managing change.
CONTINGENCY PLANNING
As each organisations needs vary, its important to take a phased approach to delivering a robust and effective contingency plan. The schematic above shows how we work with our clients to meet the specific needs of their organisation so that we can ensure the highest possible levels of up time, simple distribution of information and continued communication for management to handle any threat to business continuity.
EARLY WARNING SYSTEM
Performance Telecom understands the need to react to any given emergency situation quickly and effectively, to protect your callers from inconvenience and save valuable time. This is why, as part of the design and planning stage, we will always look to put in place real time alerts.
These ‘alerts’ take the form of real time emails & text messages to nominated contacts and can be set up and designed to leap into action immediately as, for example, an NU (number unobtainable) tone is experienced.
The result is that organisations are immediately aware of a potential problem and can react quickly to implement any necessary disaster recovery plans as well reducing time taken to putting into action remedial steps to return to business as usual.
CRISIS MANAGEMENT
In the middle of an emergency situation the last thing you need is difficulties in communicating with management and indeed staff and their friends and family.
Performance Telecom looks to work with each individual organisation to design and put in place effective Crisis Management tools that keep everyone informed and keep the management team in control.
Generally, we utilise a specific emergency contact number with bespoke IVR that enables multiple audio messages to be recorded in real time and played to the necessary parties when they dial in.
Management Teleconferences can be arranged and facilitated by the system and employees can gather important information and updates on what actions need to be taken.
Often in these scenarios friends and family also need to be informed and this can also be addressed by the Crisis Management system, giving periodic updates as and when necessar.
To discuss how this service can be tailored to fit your needs, call us on 0845 456 1500 or complete th enquiry form below and we'll be in touch.
EXCELLENT FAULT MANAGEMENT
What you will not experience with Performance Telecom is being provided with a fault ticket reference number and then not being updated for another four hours.
We aim to resolve every fault on the first point of contact, but in the event of network or platform issues, we have a very different approach to Tier 1 suppliers.
We fully understand that no inbound or outbound calls can cripple an organisation and will be doing everything possible to provide a resolution.
All faults are logged on internal systems and escalated to individual account managers immediately, who then are responsible for keeping customers updated as often as possible.
KEEPING CUSTOMERS INFORMED
Imagine being on hold in a call queuing system and the company you're calling suddenly has a fire drill or worse still has a full scale emergency. There's now no chance that your call is going to be answered any time soon, wouldn't you prefer to know that, rather than sit in the queue getting more and more frustrated?Well that's exactly the experience that thousands of customers face each day, and often those callers will either not ring in again and take their business elsewhere, or ring back and give the first person they speak to an ear full ! All this is preventable with simple planning and emergency status announcements to keep customers infored without the need to speak to them. Emergency status announcements can be pre-planned or updated 'off the cuff' via a simple phone call and in place with immediate effect.
