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HomeworkERS TYPICALLY COST 20% LESS TO EMPLOY THAN OFFICE BASED EQUIVELANTS
Homeworking CAN INCREASE STAFF PRODUCTIVTY BY AS MUCH AS 40%
HOME WORKING
With the very latest in remote connectivity solutions, backed up with skill based routing applications and remote monitoring functionality, Performance Telecom are set to revolutionise home and remote working, offering significant benefit to employers and staff alike.
"When my husband's employers relocated we had no choice but to follow, thankfully home working has enabled me to stay in the job I love..."
"Home working has enabled us to keep some key staff who'd have moved on, it's also saved us having to relocate to accommodate growth of the business... that's been a huge cost saving to us"
In a nationwide study into homeworking trends undertaken in July 2007, the results showed that 70% of those surveyed were permanently office-based, leaving the other 30% – a significant proportion of the UK workforce and increasing all the time – working from home in some way.
BUSINESS BENEFITS
The key areas of impact which homeworking has on business include a reduction in commuting, office overheads and absenteeism, enhanced recruitment and retention, and an improvement in the health and personal productivity of employees.
A large proportion of the costs of a typical UK business is dedicated to the ongoing maintenance of office space, yet surveys suggest that many UK offices are under-utilised. The very technology that allows people to communicate while on the move means empty desks.
Organisations could use that same technology to make significant changes to the costs associated with maintaining offices and other premises, even to the extent of reducing the amount of office space held.
Premises and related overhead cost savingsProductivity increases of up to 40% achievable (EC Report)Improved Motivation
Skill retention, often personal time and travel related circumstances result in valuable staff leaving
Offer family friendly working conditions as a benefit to attract new staff
Tap into disability work force and others who may have difficulty with travel
Flexible working can help improve service levels employers offer to customers
Resilience, organisations are less exposed to transport disruption affecting staff attendance Salaries can be lower due to the cost and time savings the individuals can gain
Opens up opportunities to staff living further afield so may improve quality of candidates
Tap into local knowledge without the expense of a local branch
STAFF BENEFITS
Homeworking options also have a positive effect on recruitment and retention – by widening the recruitment base and boosting the chance of recruiting successfully, and by allowing trained staff to remain despite changes in their circumstances.
Personal productivity is also a big selling point for the homeworking option. For employees working in a fast-changing business environment, the ability to tackle build-ups of work and concentrate without the distractions of a busy office can boost overall productivity. Surveys suggest that home workers, far from taking it easy, work up to 30% more efficiently than their office-based colleagues.
Allows staff to work around family commitmentsSavings in the time and the cost of travel are significant benefits to an employee Less disruption to family life Improvement to work / life balance leads to a happier, more loyal employee 
SOCIAL BENEFITS
Commuting has an obvious impact both on the environment and on the wellbeing of employees, and many organisations are under pressure to introduce ‘greener’ policies.
UK companies also lose billions of pounds each year through employee absenteeism, some of which would undoubtedly be reduced through more homeworking. Office-based work can lead to a similar level of daily germ exposure as in a school playground. Employers have become largely resigned to having to factor an assumed level of employee absenteeism caused by minor illnesses into their operational planning.
Surveys also showed that many workers would improve their diets if at home: 50% said they would eat less fatty or pre-packed food while working from home compared to working in the office, 49% would eat less food overall and 36% would drink less caffeine!
Reduced Traffic Congestion & PollutionTelework can provide opportunity for those living in otherwise employment depressed areas Provides access to work for people with difficulties travelling, such as those with movement restricting disabilities 
TELE-CONNECTIVITY
With the local loop now fully unbundled, Performance Telecom can offer low cost, high speed internet connection throughout the UK.In addition to this we can support voice calls, both inbound and outbound, either over fixed line or VoIP together with mobile voice and data too.
EMPOWERING TECHNOLOGY
Control of call flow for homeworking staff is made easy for IT management by utilising the Call Manager service. As a fully managed, network-based service, providing a virtual contact centre environment, Call Manager is the perfect choice for large or dispersed organisations looking to maximise resources by utilising hot desking and home working, Call Manager’s outstanding business functionality and flexibility includes voice and instant messaging, and much more:
this is the future, and it’s here right now!
SKILL BASED ROUTING
Our advanced call handling applications enable you to ensure you maximise the skills of each and every worker, whether they be resident in your call centre or working from home, they can be part of a group or several groups, moved from one to another quickly and easily, login and logout as and when they are rota'd to work, with calls routing elsewhere automatically when they're not logged in or in wrap up mode.
Agents are presented with a range of information so that they can see calls that may be waiting in the queue just as if they were sat in your contact centre.
Call Manager Technology privides you with a highly advanced and flexible Skill Based Routing capability, ensuring you maximise the skills of each and every agent whether they are resident in your call centre or working from home.
Multiple skill groups can be set up, with multiple agents assigned to each group with an allocated skill percentage. Calls are then delivered seamlessly to the most appropriate agent, depending on your routing preferences.
Agents can log in and out through a web or phone interface and set status, pause reasons and allow time for wrap up. Supervisors have a central view of current and historic performance right down to individual agent performance.
PERFORMANCE MONITORING
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Critical to the success of homeworking is having the ability to track and monitor agent performance, whether they are call centre based or working from home.
Through Call Manager, Supervisors can track current and historic agent performance from a central web-based interface. There is a comprehensive range of real time statistics and agent level reporting.
Used in combination with Call Reviewer, managers are able to access all the information necessary to monitor and compare agent performance over time.
ADMIN & ACCOUNTING
Performance Telecom provides online billing information to all customers through our advanced eBillz billing platform. The system is web-based for ease of access and secured by unique username and password. The system is easy and logical to use and holds 13 months worth of detailed billing data, with additional months held in the archive, allowing month on month and year on year reporting.
The system holds both invoices and call data. Reports include all calls broken down by date and time, longest calls, call anomaly reports and all billing data. Best of all, the reports can be modified to show specific expenses by department, campaign or even individual employee for hardware, connectivity and call usage.
You’ll be able to keep track of what each homeworker is spending and what it’s being spent on, with tools to enable you to prevent specific activity, such as barring certain types of outbound call.
COST SAVINGS
UK companies lose billions of pounds each year through employee absenteeism, some of which would undoubtedly be reduced through more homeworking.
There is no question on a reduction on premises cost through effective use of homeworker solutions, together with lower staff turnover and increased productivity.
Together with the low costs of connectivity – volume discounts can be applied to entire homeworker accounts – there is also a reduced administrative burden.
Reduce premises cost burdenReduce costs from staff turnoverLow cost connectivity with flexible contracts to deal with staff turnover Low cost calling for staff working at homeVolume discounts applied to entire home worker account across all staffReduced administrative burden
Once all these factors are considered, the case for embracing homeworking in your workforce is nothing short of compelling!
