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Lines and Data Delivered Over BT, Virgin Media, Opal Telecom & 3 Mobile
Dual Supply for large organisations to give ultra reliability and DR contingency
PERFORMANCE TELECOM PROVIDE Industry leading fault finding and resolution response.
Utilising Connectivity
over 3 x Tier 1 fixed line networks and one mobile network... ...Performance Telecom delivers cost efficiency and unrivalled reliability combined with ease of management and administration. Whether you need line supply to a large call centre, have a home worker estate with expensive and inflexible BT contracts (or worse still a mix of various providers) or have a mobile workforce, Performance Telecom can provide you with connectivity to maximise productivity with unrivalled reliability and attractive cost savings.Not only will we fully manage connections, hardware, moves & changes and end user support but we'll also provide clear and simple billing for ease of administration, full estate visibility and complete accountability.
DUAL SUPPLY ONE BILL
Performance Telecom offer voice and data connections via multiple Tier 1 networks without the administrative / logistical headache that this would normally entail were you to have directly managed dual supply.
The major benefit of a dual network supply strategy is that the chances of both networks suffering outages simultaneously are remote, so whilst you may lose some capacity during an outage, you won't be faced with total loss of service. Local reconfiguration of your call plans can then prioritise those areas of the business that must remain at high capacity, whilst other less critical areas can remain productive on tasks that don't require a telephone whilst efforts are made to restore normal service.
This type of strategy need not be any more expensive than a single source supply, but implemented correctly can ensure that outages are relegated to being very manageable inconveniences rather than serious business emergencies!
Click on diversity planning below for more info on our approach.
VOICE LINES
ISDN is the recognised voice communication backbone of choice for business today, providing reliability and digital clarity. We provide connections from 8 to 30 channels and multiples thereof. Typically we would provide circuits via BT wholesale and NTL:Telewest Business, with CPS in place so that low cost calling benefits can be maintained.BT service levels are matched as a minimum, however we go much further than this to improve upon response times you would expect from direct BT retail supply...click on fault management for more detail.
ADSL & SDSL
High speed broadband opens up many options for business to handle both voice and data. However, supply of these services and the support you receive is critical to staff productivity and business success. Hours of valuable time can often be wasted dealing with 3rd party, often off shore, support technicians when issues arise.To ensure your staff benefit from quality connections, with full ongoing estate visibility and support you need to chose Performance Telecom to deliver.
We have rapid install times, speeds from 2mb to 8mb for ADSL, and cable modem speeds up to 50mb. We also offer extensive UK coverage, contention ratios of 1:1 and full router and other hardware fulfilment and support.
VPN & Point2Point ETHERNET
Connecting your sites together makes sense for ease of communication, security and inter site cost saving. We have 2 methods of delivering this and again can provide dual network supply for additional resilience.Calling site to site is free over your VPN with configuration allowing short code extension dialling between workers regardless of the site they are based in. It also makes for simple hot desking and can reduce the volume of sites that require external line capacity, assisting further in keeping costs down.
MOBILE VOICE & DATA
Delivered using Three Mobile, a network specifically chosen as it has high daytime capacity as most customers are consumers so main usage in the evenings and at weekends. Three has the most advanced mobile network of all 5 mobile network operators, with 3g coverage over 90% of the UK population and the remainder covered via GSM coverage to support standard voice text and email applications. High speed data availability and and global roaming make Three via Performance Telecom a serious choice for your mobile workforce needs.We handle the whole process from handset and SIM fulfilment to moves, changes, upgrades and end user support. This combined with competitive tariffing, on net discounting & free inter team calling, as well as simple billing and estate management as part of your overall communications 'one bill' from Performance Telecom.
DIVERSITY PLANNING
We're a big believer in being prepared which is why we offer free diversity planning for any organisation requiring 2 or more ISDN30 connections to their site. What does this mean for you? Well, were we to install dual supply connections following the same route, that would mean you have no protection against civil engineering works accidentally cutting through both your line connections for example. So but planning where cables are run with completely separate entry points to your building and an independent route back to the carriers local POP we can give added protection from otherwise unpreventable, business disabling work carried out regularly by utilities and other civil engineering works.See our detailed DR & Business Continuity section for further information.
TOTAL ESTATE VISIBILITY
Staff come and go, offices open and close, business scales up and scales down, various suppliers for different communication services, passwords not up to date, system upgrades. These are just a few of the things that lead organisations to get in a bit of a mess over time with endless reams of paperwork, bills and contracts all with numbers and product codes that mean little some years down the line. Inevitably this can cause significant waste of time sorting out the mess as well as throwing away cash paying for services that may not have been used for some time.Performance Telecom manage this from the outset, if you are in a tangle now we'll unravel it, setting you straight so that you know exactly what you have in place, where it is, what its used for and how much it's costing you, all clearly labelled for complete transparency so that you can prevent wastage on all levels now and into the future.
FAULT MANAGEMENT
As no technology is 100% proof, speedy fault management is a must. Our response times for standard customers are in line with those published by BT, but we go a step further than this for those subscribing to dual supply. Talk to us in detail about your needs by calling 0845 456 1500 or completing the enquiry form below.