HomeWIN NEW BUSINESS
SECURE EXISTING BASE
NEW REVENUE STREAMS
MAXIMISE PROFIT MARGINS
ADVANCED INBOUND NTS
N/W LEVEL CALL RECORDING
AUTOMATED / BESPOKE APPLICATIONS
OUTBOUND CALL MGMT
MANAGED BILLING OPTIONS
MANAGED CUSTOMER SUPPORT & TRAINING
RANGE OF SALES & MARKETING SUPPORT
PERFORMANCE TELECOM PARTNER PROGRAMME
Performance Telecom has been a leading independent reseller for 10 years. On the back of this experience and success, we have assembled the most effective Partner Programme available in the telecoms marketplace today.
Whether you are an established Telecoms Reseller, Call Centre, Telecoms Dealer / Consultant or are looking for an effective Affiliate scheme for your existing base, Performance Telecom’s Partner Programme delivers a market leading Product Set with Managed Billing and Support options.
We can open up the most advanced Inbound Call Handling Platform in the UK, with a vast range of standard and advanced call routing options. Together with the market leading network level Call Recording Solution and an array of advanced Automated Solutions.
This Product Set is going to help you win new business, secure existing business and develop greater revenue streams and profit margins. Find out how to gain your Competitive Edge by signing up to the PT Partner Program.
Please Contact Us for further information and an initial discussion on the Performance Telecom Partner Programme.
PT PARTNER PROGRAMME
Performance Telecom has been a successful independent reseller for over a decade, working with a range of Tier 1 suppliers such as BT, C&W, Opal Telecom, ntl:Telewest, Verizon and a range of smaller niche providers.
We have worked very hard to monitor the marketplace and ensure that we continue to offer market leading products and services. Currently, we believe that the powerful combination of Call Manager and Call Reviewer provide the very best option to win and maintain Inbound NTS business.
Together with our range of unique Automated Solutions and adding competitive CPS rates to our standard proposition, we believe we are providing a great Product Set for our Partners to take to market and win new business, maintain existing business, reduce costs and significantly increase revenue streams and profit margins.
Of course none of the above is achievable or sustainable without first class delivery of customer billing and customer support. That is why we have developed a range of Billing Options and Training & Support Options for our Partners.
Performance Telecom utilise the Shaftesbury Billing Platform to deliver advanced customer billing on paper, CD, email or online and offer a comprehensive range of reports. Depending on our partners billing requirements, we can simply deliver monthly CDRs (Call Data Records) for self management or provide a fully managed billing service.
Similarly, we offer a range of options on managing product training and customer support. Over the years, Performance Telecom has discovered the importance of delivering first class customer training and help resources to actually minimise customer support calls and necessary resource.
As part of our Partner Programme we offer a range of Training & Support options, from face to face product training, delivery of training via web conferencing and with every product we provide powerful help files and demos – all white labelled so our partners can utilise these too.
If you are an established reseller with a billing and support structure in place, we are happy to simply open up access to our market leading product set, but if you are interested in managed billing and support, clearly we have a range of options that will simply enable you to focus on sales and let us take care of the rest !
Performance Telecom has spent 10 years developing this formula for success and now YOU can benefit from it too. Please Contact Us for further information and an initial discussion on the Performance Telecom Partner Programme.
STANDARD PRODUCT SET
The standard Product Set we have identified for our Partner Programme involves advanced Inbound NTS routing and low cost CPS of Outbound Calls. We are also offering a range of unique Automated Solutions to help you win new business, generate new revenue streams and add further value to your client base.
Advanced Inbound NTS Routing – Call Manager
Delivered over a leading Tier 1 Network, Call Manager provides the ideal platform to deliver standard to advanced routing, all but eliminating the set up costs and rentals usually associated with the reseller channel.
Call Manager has an advanced user interface, enabling you to provision your own numbers in real time and assign to complex routing plans. Disaster Recovery plans can be built and implemented at the touch of a button and there is a full range of web-based call statistics.
Whether you need simple time / day plans, intelligent diverts, call ratio plans or more advanced network level call queuing, IVR or skill based routing, with Call Manager it is simple, real time and most importantly free to implement.
In fact it is so simple to use that we actively train our end clients to manage their call plans directly and you could too, saving significantly on necessary support resource. We provide full training on all our products to any potential Partner, along with a whole range of white label training and support resources.
Network Level Call Recording – Call Reviewer
Call Manager also offers standard network level call recording. But, what really makes this compelling is our own bespoke Call Reviewer application – enabling users to search, play, score and report on recorded calls.
Call Reviewer has been designed specifically to enable users to score and monitor agent performance over time, with a whole host of reports allowing for agent comparison, as well as individual agent login and self analysis and improvement.
Network level call recording and access to Call Reviewer is very competitively priced and with a long term managed storage solution available, will enable you to build up strong loyalty and longevity from your new and existing client base.
Automated & Bespoke Telecoms Solutions
Utilising the power of the Call Manager platform we have developed a range of unique and added value automated solutions. These solutions are all designed to differentiate you from other resellers, opening up opportunities for new business and developing new revenue streams and ongoing loyalty from your existing client base.
From low cost complaint handling, through to more complex customer satisfaction surveys and automated transcription services, our Partner Programme has products that are simple to sell, easy to set up / maintain and all have first class (white labelled) user interfaces.
Call Manager also provides the opportunity to develop highly complex and bespoke call routing plans, from use of internal databases, to tele-web applications, to VXML for voice applications. We have an experienced in house team that can work with you to develop these applications for clients at very reasonable rates.
Lastly, we are currently working on a whole new range of automated applications which will transform the marketplace, with very low cost automated booking, order and payment lines. Make sure you get on board and are at the very forefront of this new set of tele-web based technologies.
CPS – Low Cost Outbound Calls
Clearly, CPS (Carrier Pre Select) is more of a commodity item versus the advanced, value-added inbound solutions we have been discussing above. However, every one of your Inbound clients makes Outbound calls and you should be leveraging your relationship to provide CPS wherever possible and increase revenue streams and profit margins.
As with many other providers we offer access to the very best market rates on CPS, but on top of that, we do provide first class customer support and fault management… and we do bill our Partners accurately and on time !
Upgrade Paths - Complete Telecoms Solutions
We believe the Standard Product Set we have put forward above will cater for most Partners’ needs. However, for some larger and pre-selected resellers or dealers, we do offer the potential to deliver and even wider product set.
Whether you have a need for wholesale line rental, data solutions, international free phone requirements or need access to a whole raft of further telecoms-related products and services, Performance Telecom has spent many years identifying the best suppliers, products and services and can deliver these to our Partners with all the added value of single source, single bill and excellent reseller support.
Please Contact Us for further information on Product Set and an initial discussion on the Performance Telecom Partner Programme.
TELECOMS RESELLERS
Performance Telecom has been an independent reseller for over 10 years. We have worked with a range of Tier 1 suppliers and have much experience in dealing with the frustration of working with a Tier 1 supplier. This is why we have put this Partner Programme together, which we think addresses many of the traditional frustrations and enables you to simply go out and grow.
Product Set
Call Manager and Call Reviewer are quite simply the best network level call routing and call recording platforms in the market place. Our unique Automated Solutions will enable you to differentiate and add value to your proposition. Even the standard CPS offering will enable you to mob up outbound call revenues.
Reduced Cost and Lead Times
Call Manager provides standard and advanced call routing. All routing features are free to set up and available in real time – no more Tier 1 set up charges, rentals and 2 week lead times. From call queuing to IVR, you finally get to manage everything direct and build that loyalty and longevity in your client base.
First Class Billing & Support
If you choose to manage your own billing and support, our Partner Programme will deliver first class product training, accurate and timely billing information, and excellent 2nd level support to you as our customer.
If you are interested in our managed billing and support offerings, once again we aim to deliver first class levels of service, treating your own base as we would treat our own.
Clearly, our aim is to provide you with Products and Services at a competitive price point to enable you to grow both your client base and your profit margins. Please Contact Us for further information and an initial discussion on the Performance Telecom Partner Programme.
DEALERS / CONSULTANTS
Performance Telecom fully understand the Dealer marketplace and what enables a dealer to generate significant revenue streams and maximise profit. Our Partner Programme offers access to market leading products with fully managed billing and support, together with access to some excellent and unique added value products and solutions.
Multiple Porting Agreements
Call Manager and Call Reviewer are both market leading products available via a leading Tier 1 network, with porting agreements across the 12 major networks in the UK. Whether you are looking for new business or wish to move some existing business, there are a range of benefits to our Partner Programme.
All products and services are quick and simple to set up and manage. Call Manager enables you to provide first class call handling without the usual set up costs and rentals of most Tier 1 suppliers. This in turn builds loyalty and longevity in your client base.
Managed Billing and Support
Dealers are usually not in the position to offer direct billing and customer service to their clients. Performance Telecom’s Partner Programme solves this issue by delivering first class customer support in your name and fully managed customer billing with your own branding.
We have a range of billing, training and support options that you can take advantage of and all are available at very compelling price points. We do everything we can for Dealers to simply focus on generating new business.
Additional Revenue Streams
Our dealers do not simply focus on low cost single translation services, through our product set they build added value and significant new revenue streams. Whether you’re adding network level call queuing, IVR, skill based routing or call recording, we help our Dealers to increase revenues and increase profit margin.
All of our Automated Solutions are available to Dealers to open new doors and generate new revenue streams.
If you are a Dealer with ambition, our proposition can not be beaten. Please Contact Us for further information and an initial discussion on the Performance Telecom Partner Programme.
OUTSOURCED CALL CENTRES
Performance Telecom has focused on the Call Centre market for a number of years. Much of our product set is tailored to this demanding sector. Self care number set up, routing plan set up and pro-active management of DR are all areas in which we excel. For any Call Centre delivering Inbound or Outbound services to third party clients our product set can not be beaten.
Advanced Call Routing and Call Recording
Call Manager is the market leading inbound call management platform in the marketplace. As an independent reseller, working with multiple Tier 1 suppliers, we can assure you of that. It handles the basics brilliantly, but also enables you to add significant value to your own third party clients.
Similarly, Call Reviewer has been designed specifically for the call centre market. It can be branded with your own logo and enables you to monitor agent performance and meet compliance. You even have the opportunity to open up access to call recordings for your own third party clients direct…
Reduced Cost and Lead Times
We fully appreciate what a competitive and demanding sector we’re dealing with here. Multiple clients with even more demands. You need access to products that you can manage self care, not having to rely on suppliers to update and maintain plans.
Call Manager provides this ability self care, in a real time environment and perhaps even more importantly it provides access to advanced products without lead time or cost. If you need a network queue or network level IVR quickly, you have the tools to design, build and implement these features free and self care.
Added Value Products and Solutions
We’ve already mentioned what a competitive sector we have in the Call Centre market. That is why, through our Partner Programme, we provide access to some real added value and unique products. Many of which are aimed specifically at the Call Centre marketplace.
Automated Complaints Lines, Customer Satisfaction Surveys and Transcription Services are al aimed to help differentiate you from other Call Centres and deliver first class products and compelling price points to your third party clients.
Please Contact Us for further information on how we can work with you to vastly improve your Inbound and Outbound call handling and to have an initial discussion on the Performance Telecom Partner Programme.
AFFILIATE PROGRAMME
Clearly, if you have a client base, then Performance Telecom has the Partner Programme that can help you quickly generate additional revenue streams. We have a range of products and solutions that are suited to any business, small or large, providing a healthy turnover and profit margin.
Range of Products and Solutions
All businesses receive and make phone calls. We provide you with the product training and management tools to deliver first class inbound and outbound call management, with a range of added value features.
We also provide a range of ‘packaged’ solutions that we can help you tailor to your needs and up-sell and x-sell into your existing base, with minimum effort and maximum return.
Managed Billing and Support
Affiliates are usually not in the position to offer direct billing and customer service to their clients. Performance Telecom’s Partner Programme solves this issue by delivering first class customer support in your name and fully managed customer billing with your own branding.
We have a range of billing, training and support options that you can take advantage of and all are available at very compelling price points. We do everything we can for Affiliates to simply focus on generating new business.
Great Revenue Potential
Inbound and Outbound telecoms provide a great, ongoing revenue stream. Our Affiliate Partner Programme ensures you can take this to market quickly and with minimal effort, but opens up a significant revenue opportunity with a very healthy profit margin.
By introducing some of our other added value automated solutions, customer loyalty and longevity can be achieved, as well as additional passive income.
We know how hard our Partners work to build up a significant customer base. Now it’s time to benefit from that hard work and let Performance Telecom help you introduce and manage your new products. Please Contact Us for further information and to have an initial discussion on the Performance Telecom Partner Programme.
MANAGED BILLING OPTIONS
As a reseller, we understand the importance of accurate and timely billing information from suppliers. That is why we utilise one of the very best billing platforms available on the market – Shaftesbury Systems. This enables us to provide accurate billing information to our clients in multiple formats with a range of comprehensive reporting and formatting options.
We also understand that some resellers will have already invested in their own billing platforms. That being the case, we can supply CDRs (Call Data Records) to load into your own billing platforms at the very start of each month to enable you to continue to bill your own customers in a timely fashion.
Alternatively, we also offer our Partners a fully managed billing solution from production of monthly invoices with your own branding, to collection of payment and even credit control in your own company name. We can even manage billing enquiries on your behalf.
We will always look to work with each of our Partners individually to develop a billing solution that meets their needs now and in the future, for a price point that makes sense. Along with our managed Training and Support, we aim to provide you with the very best opportunity to focus on sales and winning new business, whilst we focus on delivering first class customer service to maintain and grow your client base.
TRAINING & SUPPORT OPTIONS
Over the years Performance Telecom has come to understand the importance of end-user training on all of our products and solutions. Together with advanced platforms and products that are already simple to use, we do recognise that the more pro-active effort in delivering excellent user training, the less support calls we receive and the more value the end user gains from each product.
That is why we have developed a first class Partner Training Programme that quickly gets all of our Partners up to speed and ready to deliver market leading products and solutions. We also provide comprehensive white labelled user guides and help documentation, taking advantage of new technologies such as Camtasia to provide training and support videos online.
As with our Billing Options, we fully understand that established resellers may wish to deliver their own end user training and support and maintain ongoing relationships with their client base. However, we do offer our Partners a fully outsourced and managed training and customer support offering, delivered in your own name.
Performance Telecom has built up a reputation over many years for delivering first class customer service and support. Our Partners can choose to benefit from this from first level support, to second level support, to overflow calls and out of hours support.
As with Billing, we work with each individual Partner to define a Training & Support offering that meets their needs and is delivered at a cost effective price point. Our aim is to provide you with the very best opportunity to focus on sales and winning new business, whilst we focus on delivering first class customer service to maintain and grow your client base.
EXIT STRATEGY
We are fully aware of other Partner Programmes that put forward ‘Millionaires Clubs’ and the like to attract Partners. We prefer to sit down and talk with each of our Partners about their aims and plans for the future.
Clearly, our fully managed billing and support offerings can enable Partners to come on board and sit back / rest on their laurels. But, usually our product set is so compelling they want to drive towards jointly agreed targets.
If your strategy is to build and build a client base and then look towards a compelling exit strategy, we are certainly interested in both working with you to achieve your goals and discussing an appropriate exit guarantee.
Please be assured that whatever happens, Performance Telecom will continue to deliver market leading products and first class service to your base. Please Contact Us for an initial chat on the Partner Programme and potential Exit Strategies.