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"It's the operational insight we've gained that's been the big win for us, we had no idea we were losing so many calls"
"The sheer flexibility and functionality within your call manager system has meant we've been able to avoid a switch upgrade. In CapEx alone that's a 6 figure saving..."
"We were slightly nervous about not using one of the big name telco's, but you have delivered where all others have failed, stayed true to your promises and exceeded expectations. Well done and thankyou!"
COST REDUCTION
In a fiercely competitive telecoms market place it's often very difficult for organisations to make genuine 'like for like' comparisons, so often the lowest priced bid wins through, frequently with disastrous outcomes wiping out any 'projected saving'. Whilst Performance Telecom offer keen pricing, we deliver substantial added value within our service set and with our 'can do' approach to service, which to a very large degree greatly outweighs savings that can be generated by simply looking at the like for like cost of a call or cost of a line.For any organisation that desires genuinely outstanding performance, where serious savings are achieved through enhanced productivity, improved customer experience, reduced head count and simple & effective management of time and resources, combined with a foundation upon which sustained business growth can be supported today, tomorrow and for the very long term then Performance Telecom are VERY difficult to beat.
LOWER COST OF CALLING
Performance Telecom have significant call minute buying power and so are able to offer tremendous value calling rates, ensuring you realise genuine savings on your outgoing calls.
In addition to lowering the cost of your outgoing calls our diligent and detailed approach to service provision together with our systems providing complete visibility and profiling of call traffic will enable you to keep track of whose spending what, where and what the business purpose is for the spend.
This kind of insight can be invaluable in preventing unnecessary costs from building up, preventing wastage and even misuse.
REDUCE ADMIN BURDEN
Many organisations, particularly those with many employees over many sites using multiple communications services have to dedicate seemingly endless hours of valuable people time to sift through ream after ream of billing that is often difficult to make sense of.Our approach to billing is to ensure that you have all the information presented in a useful, easy to understand format. This will not only save you countless hours making sense of bills, but will also enable you to allocate cost to the correct department, project, marketing campaign or even individual.
AUTOMATE PROCESSES
Technical capability within telecommunications improving almost daily and Performance Telecom are at the cutting edge of this technology. Automating functions such as information requests, payment and debt collection, ticketing, and even end to end order taking is no longer a massive project requiring large capital expenditure on in house hardware and expensive consultants.We are able to provide automation services on a fully hosted, pay as you go basis, with short development to implementation timescales. By automating services that would normally involve human contact over the phone the potential savings can be compelling, and the potential to improve the level of service and turnaround speed you provide to your customers could revolutionise your business.
View our section on automation for me detail.
REDUCE INFRASTRUCTURE
Deploying advanced call routing facilities that are hosted at network level, as well as automating tasks that would normally involve human telephone contact, you can realise the added bonus of being able to significantly reduce spend on local infrastructure and the human expertise associated with installing and maintaining that infrastructure.Virtually all the facilities that you would expect to have to invest significant sums of money on hardware to benefit from are now available as hosted services', which means that only basic local equipment is required on site.
If you are thinking of upgrading or replacing your telephony systems, or would like to upgrade but don't have the budget, stop where you are and speak to us now.
MARKETING INSIGHT
We've all heard the old saying "I know that 50% of my marketing works, I just wish I knew which 50%". Well the guessing is over!With all our inbound services we provide comprehensive, real time, statistical analysis and reporting via your secure web account. This critical information is made available to all key personnel in your organisation so that they have the visibility to enable fast, confident marketing decisions and make the most of media opportunities available.
Imagine running a series of local radio ad's and not only knowing which adverts brought back the enquiries but even which mobile network the caller rang in from, now imagine having this information live on your desktop as the calls come in!
Your success is our success, so we see it as our job to enable you to prevent marketing waste and deliver to your management team the data that shows where your enquiries are coming from so that they can focus funds on the best performing media. See above for sample reports.
OPERATIONAL INSIGHT
With Performance Telecom you are literally placing a glass roof over your business telecoms infrastructure and can easily paint an informed picture of the customer experience of calling your organisation.You may have relied on a local call logger for viewing caller data up until now, however where you aware that if all your telephone lines are busy your call logger can't see how many people are trying to call you but getting an engaged tone! If you were losing say 20% of your calls as a result of not enough staff or worse still too few telephone lines, would this concern you? After all you've paid handsomely through your marketing budget to attract these callers. Not to mention the poor image portrayed to a potential customer when they get repeated engaged tones or no answer at all when they call you.
For these reasons alone it's a must that you look more closely at the insight available from our operational reporting. Click the report thumbnails above to view more detail.
INCREASE PRODUCTIVITY
Our agent level call planning, home working solutions, automated outbound dialling and call recording are all key services which can help your business to raise its level of productivity.Our reports show comprehensively who is performing and who's not, whilst giving the tools to drill down and find out where the gaps are for those that aren't reaching the levels you set, so that you can address this quickly in order to raise standards.
Likewise, you'll also have the means to monitor the genuine high performers, use them as a shining example for others to follow, as well as reliable statistical data which could be used to develop performance related reward.
CAPTURE EVERY CALL
We have customers who have joined us blissfully unaware that they have been missing up to 80% of their calls from either being engaged or callers abandoning in the queue.We have the tools to prevent this type of situation ever occurring, the experience assist you in uplifting your customers experience when calling your organisation and all this with minimal if any capital investment required.
Visit our case studies area to see examples of how our work has lead to the transformation of business call handling resulting in solid and lasting business success.
INVITE TO TENDER
If your organisation is required to tender its communication services Performance Telecom are very well placed to deliver a commercially compelling response.Please submit any RFP's or ITT's by email to admin@performancetelecom.co.uk.
If you require assistance in drafting your