Business Continuity
Every business is exposed to disasters, but understanding and respecting those that effect telecommunications within your company, will help minimize your organisation’s risk of exposure. It is therefore, necessary, that your company has an effective telecoms disaster recovery plan installed, tested, and ready to use should a disaster recovery scenario occur.
Business continuity planning from Performance Telecom, identifies an organisation's exposure to internal and external threats. Providing cost-effective, real time prevention and recovery, whilst maintaining competitive advantage, and core systems integrity.
Effective business continuity planning from Performance Telecom, enables proactive planning for multiple disaster recovery scenarios, with real time activation.
Pre-allocation of multiple 01/02 numbers is available for multiple disaster recovery scenarios, through a range of pre-prepared routing plans. These plans are then activated/deactivated in real time, profiting from a full range of hosted routing features (hosted IVR, SBR & call recording) and a selection of real time reporting & visibility applications.
PT's hosted routing features, as part of our business continuity solutions, benefit from self-care set up & management, allowing users to pre-prepare multiple Disaster Recovery routing plans. We offer a range of advanced, hosted routing features including hosted messaging, call queues, IVR and hosted skill based routing, with multiple skill groups and agents. Hosted call recording is also available for the duration of the disaster, with real time statistics and call centre wall board applications, set up and managed in real time.
Listed below are the individual elements of our business continuity solution...
Call back manager
Call back Manager is an excellent business continuity system for large and small call centres, which allows companies to continue to meet customer demand, despite calls spikes, outages, or disaster types.
Early warning system
Early Warning System, is another of our excellent business continuity solutions, providing real time notifications to nominated contacts via email & SMS, as various pre-determined thresholds are met.
Dial-up DR activation
Dial-up DR enables you to proactively create a number of emergency plans for any given disaster recovery scenario, with the ability to activate each one in real time, maximising your organisations capacity for business continuity, at the highest level.
Why not take advantage of our free 30 day trial? For some specialist advice on our business continuity solutions give us a call on 0845 456 1500. Alternatively you can request a call back via the contact us button. Whatever your choice, we look forward to hearing from you.
