Performance Telecom has been delivering first-class hosted call centre solutions to UK businesses for over 11 years. Delivering powerful, flexible, and innovative solutions that can be deployed quickly and at a fraction of the cost of premises based equipment.
Our call centre solutions are entwined with many major call centres in the UK, with customers such as ICI Paints, Toshiba UK and Royal Caribbean benefitting from our consultative approach and excellent account management. Our range of client case studies & testimonials are available to view by clicking the relevant 'case studies' button opposite. Within our call centre solutions section, you can find out more about our:
Inbound call handling.
Our call centre solutions are entwined with many major call centres in the UK, with customers such as ICI Paints, Toshiba UK and Royal Caribbean benefitting from our consultative approach and excellent account management. Our range of client case studies & testimonials are available to view by clicking the relevant 'case studies' button opposite. Within our call centre solutions section, you can find out more about our:
Inbound call handling.
Most of our call centre traffic is based on Virgin Media’s excellent Call Manager platform, offering powerful hosted routing options with self care, real time update of advanced call plans. Performance Telecom has also developed a range of innovative and exciting visibility applications to enhance inbound call handling through the Call Manager platform even further.
Hosted call recording.
Hosted call recording.
Our hosted call recording solution Call Reviewer, provides an advanced web-based interface to search, play, score, and report on recorded calls. With real time activation & deactivation of hosted call recordings, Call Reviewer is also a very effective back up option to local call recording issues, with respects to business continuity planning.
Visibility applications.
Based on real time call information, our visibility applications provides total visibility of your inbound calls, through real time stats and virtual call centre wall board applications. Our early warning system and disaster recovery solutions, then highlight any call issues immediately, enabling you to react to multiple DR scenarios in real time.
Virtual call centre solution
With Performance Telecoms virtual call centre solution, calls are delivered into Virgin Media’s excellent Call Manager platform, with a range of powerful hosted call routing capabilities, through to a range of bespoke client side applications developed by Performance Telecom.
For some specialist advice on our call centre solutions, simply give us a call on 0845 456 1500. Alternatively, you can request a call back via the contact us button. Whatever your choice, we eagerly await your response.
For some specialist advice on our call centre solutions, simply give us a call on 0845 456 1500. Alternatively, you can request a call back via the contact us button. Whatever your choice, we eagerly await your response.
