Call Centre Automation
Our call centre automation solutions were developed in 2008, to meet demand for a new and exciting range of tele-web applications, delivering powerful, flexible, and innovative automated call centre solutions, which can be deployed rapidly and at a fraction of the cost of any hardware based equivalent.
All of our call centre automation solutions focus on extending service availability, improving the customer experience, reducing practical costs, and delivering serious business efficiencies through call centre automation. They're available 24/7, 365 days a year and can be delivered as standalone solutions, break out options from call queues or used outside your normal business hours. Each application is fully customisable, delivering a flexible service, tailored to meeting the needs of your business, with real time access to insightful management information.
IVR surveys.
Our automated customer satisfaction surveys provide your customers with cost-effective, fully managed, automated call centre solutions for gathering customer feedback from a call centre, using post-call IVR surveys. All question scores, and customer feedback is instantly available within our web-based reporting tool and delivered, in real time, to a fully customisable call centre wall board.
Transcription.
Transcription services, from Performance Telecom is another excellent example of call centre automation, capturing caller information, and transcribing that data quickly and, at a fraction of the cost of traditional methods. Performance Telecoms transcription service boasts a powerful, and very flexible design that can be used for multiple applications, from brochure requests, and complaint lines, through to medical transcriptions & legal transcription requirements.
Payment gateway.
Our Payment Gateway enables the use of a non geographic number to receive card payment via an automated phone interface. Pricing information can be defined by the user, and all the customer’s payment information is processed through and delivered to a secure, web-based interface.
Automated order lines.
Automated order/booking lines is another of our powerful call centre automation solutions. Product and pricing details can be defined by the user and, all customer payment information is automatically processed and delivered to a secure, web-based interface. Integrated call centre automation means this solution can be used as a 'break out' option from a call queue or provide an out of hours system for your customers.
Want to know more about call centre automation? For more information on our innovative, automated call centre solutions, call us on 0845 456 1500. Alternatively you can request a call back via the contact us button. We look forward to hearing from you.
