Customer satisfaction surveys
Providing contact centre management with customer feedback 24/7, 365 days a year. The post-call IVR surveys provide flexible questioning, with in call data capture and automated transcription options.
Our IVR customer satisfaction survey provides your customers with a cost-effective, fully managed solution for gathering customer feedback from a call centre, using post-call IVR surveys. All question scores and customer feedback is instantly available within our web-based reporting tool, and delivered, in real time, to a fully customisable call centre wall board.
A customer satisfaction survey from Performance Telecom, benefits from in call data capture and automated transcription options, whilst supporting NPS, TCF, & Advocacy Index benchmarking options
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IVR Customer Satisfaction Survey Benefits:
- Rapid setup & flexible design
- Supporting NPS, TCF & Advocacy index
- Optimum visibility via Live wall board
- Enhanced agent engagement & motivation
- Low setup cost & cost per survey
IVR Customer Satisfaction Survey Features:
- Real time delivery of customer feedback
- Fully customisable call centre wall board
- In call data capture & transcription
- Decision based routing options
- Advanced GUI with fully managed MIS
To speak with us about our Post-call IVR survey, call 0845 456 1500. Alternatively you can request a call back via the contact us button. We look forward to hearing from you.
