Hosted Call Recording
All calls are recorded through a leading UK Tier one network and securely transferred to our dedicated Call Reviewer application.
Call Reviewer provides an advanced web-based interface to search, play, score, and report on recorded calls. With real time activation & deactivation of hosted call recordings, Call Reviewer is also a very effective back up option to local call recording issues, with respects to business continuity planing.
Advanced web based interface.
Our powerful hosted call recording application; Call Reviewer, features a highly advanced web-based interface, with multiple login profiles and an intuitive 'access rights' hierarchy. Authorised users can quickly search for and retrieve recorded calls using a range of criteria, including Agent level search.
Powerful real time reporting package.
Our network level call recording solution, provides a reporting package allowing users to track agent performance over time, compare specific agents scores with other agents or group averages and, plot changes & make comparisons month on month and even year on year.
Unique class classification system.
Within the hosted call recording application 'Call Reviewer', several call classifications or 'tags' can be set up, allowing each call to be classified as a certain type of call. These tags can then be used to search for a specific type of call or alternatively, profiles can be set up which allows only access to specifically tagged calls.
Full transaction history.
Our advanced security system means record updates, and actions are stored in a Transaction Log, providing a full transaction history per user (played, scored & deleted recordings with date and time stamps). All recording data are safe and secure, with automatic network level back up.`
Fully managed, fully secured storage.
Hosted call recording from 'Call Reviewer' offers a fully managed, fully secure call recording and long term storage solution that ensures your organisation is compliant with the Data Protection and FSA regulations, to protect sensitive information.
Pay-As-You-Use service.
With no capital outlay and a pay-as-you-use service, network-level call recording from Performance Telecom, enables you to pay for what you use and, rapidly scales to reflect your own traffic patterns. Zero hardware means no maintenance costs and, you'll receive free product updates for the duration of the service.
Bespoke requirements.
Whether you want a different look and feel to the user interface, need bespoke reporting or want to compliment your PT IVR surveys, with hosted call recording. Call Reviewer can be customised to your specific needs.
Why not take advantage of our free 30 day trial? For some specialist advice give us a call on 0845 456 1500. Alternatively you can request a call back via the contact us button. Whatever your choice, we look forward to hearing from you.
