IVR Surveys
IVR surveys from Performance Telecom provide contact centres with customer feedback, 24/7, 365 days a year. The post-call IVR surveys offer flexible questioning, with; in call data capture and automated transcription options.
Our IVR customer satisfaction survey provides your customers with a cost effective, fully managed solution for gathering customer feedback from a call centre, using post-call IVR surveys.
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IVR Customer Satisfaction Survey Benefits:
- Rapid setup & flexible design
- Supporting NPS, TCF & Advocacy index
- Optimum visibility via Live wall board
- Enhanced agent engagement & motivation
- Low setup cost & cost per survey
IVR Customer Satisfaction Survey Features:
- Real time delivery of customer feedback
- Fully customisable call centre wall board
- In call data capture & transcription
- Decision based routing options
- Advanced GUI with fully managed MIS
To view our live call centre wallboard simply follow the link. Dial our example IVR survey on: 0800 9 536 536 and watch as the wall board updates, in real time, based on your individual question scores.
To speak with us about our Post-call IVR survey, call 0845 456 1500. Alternatively you can request a call back via the contact us button. We look forward to hearing from you.
