Multimedia Surveys
Performance Telecom's multimedia survey offers flexible questioning, NPS, TCF, & Advocacy Index benchmarking, data capture, and real time transcription options.
Our Customer Satisfaction Survey is a Multimedia survey solution with Phone, Web & SMS integration as standard.
Because our solution is integrated, you can give respondents a choice of answering via telephone (for IVR/SMS collection) or web.
We deliver your customer’s feedback to a 'live' contact centre wall board and a secure web page, where you can see your survey results and listen to (or read) word for word comments. Both are updated in real-time and available 24/7, 365 days a year!
It's a fast, flexible, very easy to use and there's no capital cost!
Because our solution is integrated, you can give respondents a choice of answering via telephone (for IVR/SMS collection) or web.
We deliver your customer’s feedback to a 'live' contact centre wall board and a secure web page, where you can see your survey results and listen to (or read) word for word comments. Both are updated in real-time and available 24/7, 365 days a year!
It's a fast, flexible, very easy to use and there's no capital cost!
For a live demonstration :
- Follow this link to the live call centre wall board
- Dial 0800 9 536 536 to take part in a mock survey.
- If calling from a landline; select option 1.
- If calling from a mobile phone select option 2.
- Answer three questions and watch the wall board update in real time.
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Multimedia Survey Benefits:
- Rapid setup & flexible design
- Supporting NPS, TCF & Advocacy index
- Optimum visibility via Live wall board
- Enhanced agent engagement & motivation
- Low setup cost & cost per survey
Multimedia Survey Features:
- Real time delivery of customer feedback
- Fully customisable call centre wall board
- In call data capture & transcription
- Decision based routing options
- Advanced GUI with fully managed MIS
For more information on our Multimedia Survey, call us on 0845 456 1500. Alternatively you can request a call back via the contact us button. We look forward to hearing from you.
