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"PT have been marvellous in helping us define and roll out our DR strategy, we are now very well prepared to deal with any emergency"

"Dual Line Supply has kept our call centre going during outages 3 times this year, without this foresight we'd have lost over £100k in orders in the last year"
"The crisis control facility was truly tested when the building next door caught fire, I was able to update call plans instantly from the car park using my mobile!"

PT : Other Supplier :
BT COMPARISON
 
 Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker yes yes yes yes
Call Recording yes no yes no yes no yes no yes no
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes yes yes yes yes yes yes yes yes yes
Ghost Numbering (local numbers worldwide) yes no yes no yes no yes no yes no
Auto-attendant yes yes yes yes yes yes yes yes yes yes
Call Queuing yes yes yes yes yes yes yes yes yes yes
Area Based Routing yes yes yes yes yes yes yes yes yes yes
Time / Date Plan yes yes yes yes yes yes yes yes yes yes
Bespoke IVR yes no yes no yes no yes no yes no
Real Time Update Facility yes no yes no yes no yes no yes no
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes no yes no yes no yes no yes no
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
CABLE & WIRELESS COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker yes yes yes no
Call Recording yes no yes no yes no yes no yes no
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes yes yes no yes no yes yes yes no
Ghost Numbering (local numbers worldwide) yes yes yes yes yes yes yes yes yes no
Auto-attendant yes yes yes no yes no yes yes yes no
Call Queuing yes yes yes no yes no yes yes yes no
Area Based Routing yes yes yes no yes no yes yes yes no
Time / Date Plan yes yes yes no yes no yes yes yes no
Bespoke IVR yes yes yes no yes no yes yes yes no
Real Time Update Facility yes yes yes no yes no yes yes yes yes
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes yes yes yes yes yes yes yes yes yes
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
OPAL COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker yes yes yes no
Call Recording yes yes yes yes yes yes yes yes yes yes
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes no yes yes yes yes yes yes yes yes
Ghost Numbering (local numbers worldwide) yes no yes yes yes yes yes no yes yes
Auto-attendant yes yes yes yes yes yes yes yes yes yes
Call Queuing yes yes yes yes yes yes yes yes yes yes
Area Based Routing yes yes yes yes yes yes yes yes yes yes
Time / Date Plan yes yes yes yes yes yes yes yes yes yes
Bespoke IVR yes yes yes yes yes yes yes yes yes yes
Real Time Update Facility yes yes yes yes yes yes yes yes yes yes
Built In Disaster Recovery yes yes yes yes yes yes yes yes yes yes
Power / Predictive Dialling yes no yes yes yes yes yes yes yes yes
Data Capture (DTMF & Audio) yes yes yes no yes no yes yes yes yes
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
TOTEM COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker no no no no no
Call Recording yes yes yes no yes yes yes yes yes yes
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes no yes no yes no yes no yes no
Ghost Numbering (local numbers worldwide) yes no yes no yes no yes no yes no
Auto-attendant yes yes yes yes yes yes yes yes yes yes
Call Queuing yes yes yes yes yes yes yes yes yes yes
Area Based Routing yes yes yes yes yes yes yes yes yes yes
Time / Date Plan yes yes yes yes yes yes yes yes yes yes
Bespoke IVR yes yes yes no yes no yes yes yes yes
Real Time Update Facility yes yes yes yes yes yes yes yes yes yes
Built In Disaster Recovery yes yes yes no yes no yes yes yes yes
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes yes yes yes yes yes yes yes yes yes
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
THUS COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker yes yes no
Call Recording yes yes yes no yes no yes yes yes yes
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes no yes no yes no yes no yes no
Ghost Numbering (local numbers worldwide) yes no yes no yes no yes no yes no
Auto-attendant yes yes yes yes yes yes yes yes yes yes
Call Queuing yes yes yes yes yes yes yes yes yes yes
Area Based Routing yes yes yes yes yes yes yes yes yes yes
Time / Date Plan yes yes yes yes yes yes yes yes yes yes
Bespoke IVR yes yes yes yes yes yes yes yes yes yes
Real Time Update Facility yes yes yes yes yes yes yes yes yes yes
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes yes yes no yes no yes yes yes yes
Data Capture (DTMF & Audio) yes yes yes yes yes yes yes yes yes yes
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
COLT COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker yes yes no
Call Recording yes no yes no yes no yes no yes no
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes no yes no yes no yes no yes no
Ghost Numbering (local numbers worldwide) yes no yes no yes no yes no yes no
Auto-attendant yes yes yes no yes no yes yes yes yes
Call Queuing yes yes yes no yes no yes yes yes yes
Area Based Routing yes yes yes no yes no yes yes yes yes
Time / Date Plan yes yes yes no yes no yes yes yes yes
Bespoke IVR yes yes yes no yes no yes yes yes yes
Real Time Update Facility yes yes yes yes yes yes yes yes yes yes
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes no yes no yes no yes no yes no
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes yes yes no yes no yes yes yes yes
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
REDSTONE COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker yes yes yes yes
Call Recording yes no yes no yes no yes no yes no
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes no yes no yes no yes no yes no
Ghost Numbering (local numbers worldwide) yes no yes yes yes yes yes yes yes yes
Auto-attendant yes yes yes yes yes yes yes yes yes yes
Call Queuing yes yes yes yes yes yes yes yes yes yes
Area Based Routing yes yes yes yes yes yes yes yes yes yes
Time / Date Plan yes yes yes yes yes yes yes yes yes yes
Bespoke IVR yes no yes no yes no yes no yes no
Real Time Update Facility yes yes yes no yes no yes no yes no
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes yes yes no yes no yes yes yes yes
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
GLOBAL CROSSINGS COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker
Call Recording yes no yes no yes no yes no yes no
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes no yes no yes no yes no yes no
Ghost Numbering (local numbers worldwide) yes no yes no yes no yes no yes no
Auto-attendant yes no yes no yes no yes no yes no
Call Queuing yes no yes no yes no yes no yes no
Area Based Routing yes no yes no yes no yes no yes no
Time / Date Plan yes no yes no yes no yes no yes no
Bespoke IVR yes no yes no yes no yes no yes no
Real Time Update Facility yes no yes no yes no yes no yes no
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes no yes no yes no yes no yes no
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
VERIZON COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker yes no
Call Recording yes no yes no yes no yes no yes no
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes yes yes yes yes yes yes yes yes yes
Ghost Numbering (local numbers worldwide) yes no yes no yes no yes no yes no
Auto-attendant yes no yes no yes no yes no yes no
Call Queuing yes no yes no yes no yes no yes no
Area Based Routing yes no yes no yes no yes no yes no
Time / Date Plan yes no yes no yes no yes no yes no
Bespoke IVR yes no yes no yes no yes no yes no
Real Time Update Facility yes no yes no yes no yes no yes no
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes no yes no yes no yes no yes no
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
KINGSTON COMPARISON
Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker no
Call Recording yes no yes yes yes yes yes yes yes yes
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes no yes yes yes yes yes yes yes yes
Ghost Numbering (local numbers worldwide) yes no yes yes yes yes yes yes yes yes
Auto-attendant yes yes yes yes yes yes yes yes yes yes
Call Queuing yes yes yes yes yes yes yes yes yes yes
Area Based Routing yes yes yes yes yes yes yes yes yes yes
Time / Date Plan yes yes yes yes yes yes yes yes yes yes
Bespoke IVR yes yes yes yes yes yes yes yes yes yes
Real Time Update Facility yes yes yes yes yes yes yes yes yes yes
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes yes yes yes yes yes yes yes yes yes
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
PT : Other Supplier :
NTL/TELEWEST COMPARISON
 
 Availability Low/No CapEx Rapid Deploy. Network Based Online Mgmnt
Low Cost Calling LCR/CPS/Homeworker no
Call Recording yes no yes no yes no yes no yes no
NTS 0800/0845/0844/0870/0871/03xx yes yes yes yes yes yes yes yes yes yes
International & Universal Freephone yes no yes no yes no yes no yes no
Ghost Numbering (local numbers worldwide) yes no yes no yes no yes no yes no
Auto-attendant yes yes yes yes yes yes yes yes yes yes
Call Queuing yes yes yes yes yes yes yes yes yes yes
Area Based Routing yes yes yes yes yes yes yes yes yes yes
Time / Date Plan yes yes yes yes yes yes yes yes yes yes
Bespoke IVR yes yes yes yes yes yes yes yes yes yes
Real Time Update Facility yes yes yes yes yes yes yes yes yes yes
Built In Disaster Recovery yes no yes no yes no yes no yes no
Power / Predictive Dialling yes no yes no yes no yes no yes no
Data Capture (DTMF & Audio) yes no yes no yes no yes no yes no
Fully Managed Professional Voice Talent yes no yes no yes no N/A N/A N/A N/A
Bespoke Reporting yes no yes no yes no yes no yes no
Automated Call Handling yes no yes no yes no yes no yes no
Customer Satisfaction Applications yes no yes no yes no yes no yes no
Select your supplier: BT CABLE & WIRELESS OPAL TOTEM THUS COLT REDSTONE GLOBAL CROSSINGS VERIZON KINGSTON NTL/ TELEWEST
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