http://performancetelecom.co.uk/blog.html Keeping you up to date with industry news & events as they occur... en-us 2012-05-19T02:06:21+01:00 http://performancetelecom.co.uk/blog-pt-to-exhibit-at-stanstead-call-centre-and-customer-services-summit-post-105-1.html <div>Performance Telecom will be exibiting at the Call Centre &amp; Customer Services Summit organised by Forum Events at the Radison Blu Hotel in Standstead in 17th &amp; 18th September.&nbsp; For more information on the event please <a... 2012-03-22T15:29:00+00:00 http://performancetelecom.co.uk/blog-pt-to-exhibit-at-stanstead-call-centre-and-customer-services-summit-post-105-1.html http://performancetelecom.co.uk/blog-performance-telecoms-md-to-judge-at-european-call-centre-awards-2012-post-99-1.html <div>The organisers of the European Call Centre &amp; Customer Services Awards, the industries&nbsp;most prestigeous awards, have today selected Brian Hudson, MD and founder of Performance Telecom, to take a place on the judging panel alongside other leading industry experts.&nbsp;</div>... 2012-03-04T15:20:00+00:00 http://performancetelecom.co.uk/blog-performance-telecoms-md-to-judge-at-european-call-centre-awards-2012-post-99-1.html http://performancetelecom.co.uk/blog-new-customer-services-team-member-starts-today-post-87-1.html <div>Performance Telecom would like to welcome Andrew MacDonald&nbsp;as the newest addition to CS team.&nbsp;&nbsp;Andrew brings with him a wealth of customer service and technical support experience which we are sure will help PT continue&nbsp;in our efforts to&nbsp;continually&nbsp;out... 2012-03-03T09:00:00+00:00 http://performancetelecom.co.uk/blog-new-customer-services-team-member-starts-today-post-87-1.html http://performancetelecom.co.uk/blog-pt-confirmed-as-lead-sponsor-for-seccf-awards-post-101-1.html <div>Performance Telecom will be the lead sponsors of the inaugral London &amp; South East Contact Centre Awards to take place on the 25th May at the Park Plaza Hotel in London.&nbsp; For more information on the event please <a... 2012-02-22T15:23:00+00:00 http://performancetelecom.co.uk/blog-pt-confirmed-as-lead-sponsor-for-seccf-awards-post-101-1.html http://performancetelecom.co.uk/blog-new-marketing-co-ordinator-joins-the-pt-marketing-team-post-93-1.html <div>Performance Telecom would like to welcome Clifford White to the team.&nbsp; Clifford joins us as Marketing Co-Ordinator and brings with him a wealth of experience and we're confident he will make a quick impact and make his mark on the company.&nbsp;</div> <div>&nbsp;</div> <div>BH</div>... 2012-02-22T15:10:00+00:00 http://performancetelecom.co.uk/blog-new-marketing-co-ordinator-joins-the-pt-marketing-team-post-93-1.html http://performancetelecom.co.uk/blog-pt-sponsor-european-call-centre-customer-service-awards-2012-post-97-1.html <div>Performance Telecom have today committed to sponsorship of the industries most prestigeous awards event,&nbsp;The&nbsp;European Call Centre &amp; Customer Service&nbsp;Awards to be held at the Park Lane Hilton Hotel in London.&nbsp; Several of PT's key accounts are in line for some of the top... 2012-02-03T13:16:00+00:00 http://performancetelecom.co.uk/blog-pt-sponsor-european-call-centre-customer-service-awards-2012-post-97-1.html http://performancetelecom.co.uk/blog-ofcom-failing-both-the-consumer-and-industry-while-mobile-networks-continue-blatant-ngn-rip-off-post-83-1.html <!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:RelyOnVML/> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> ... 2012-01-31T14:28:00+00:00 http://performancetelecom.co.uk/blog-ofcom-failing-both-the-consumer-and-industry-while-mobile-networks-continue-blatant-ngn-rip-off-post-83-1.html http://performancetelecom.co.uk/blog-another-new-team-member-joins-cs--post-89-1.html <div>Performance Telecom would like to welcome Sarah Jane Epsie to our customer services team.&nbsp; Having joined the team a week ago, Sarah is already proving herself to be a very capable and consciencious team member with a tremendous eye for fine detail.&nbsp;</div> <div>&nbsp;</div>... 2012-01-24T15:04:00+00:00 http://performancetelecom.co.uk/blog-another-new-team-member-joins-cs--post-89-1.html http://performancetelecom.co.uk/blog-performance-telecom-to-exhibit-at-call-centre-expo-2012-post-95-1.html <div>PT has today committed to presenting our ground breaking technologies at this years Call Centre Expo which takes place at London Olympia on the 2nd and 3rd of October.&nbsp; To find out more about this event please visit <a... 2012-01-23T12:13:00+00:00 http://performancetelecom.co.uk/blog-performance-telecom-to-exhibit-at-call-centre-expo-2012-post-95-1.html http://performancetelecom.co.uk/blog-pt-complete-250k-installation-for-motability-operations-post-107-1.html <div>Last Friday saw the completion of a 6 month project to replace the contact management suite at Motability Organisations.&nbsp; On the final go live date, all systems were switched across out of hours within a controlled environment and without a single hitch.&nbsp; This massive project, the... 2012-01-21T10:32:00+00:00 http://performancetelecom.co.uk/blog-pt-complete-250k-installation-for-motability-operations-post-107-1.html http://performancetelecom.co.uk/blog-pt-to-exhibit-at-forum-events-call-centre-customer-services-summit-post-103-1.html <div>Performance Telecom will be exhibiting at the Call Centre and Customer Services Summit organised by Forum Events on the 23rd and 24th of April in Northampton.&nbsp; For more information on the event please <a... 2012-01-15T15:26:00+00:00 http://performancetelecom.co.uk/blog-pt-to-exhibit-at-forum-events-call-centre-customer-services-summit-post-103-1.html http://performancetelecom.co.uk/blog-government-look-to-promote-home-working-post-81-1.html <div>The government is planning to make it easier for businesses to understand the benefits of allowing their staff to engage in home working and other flexible techniques.</div> <div>&nbsp;</div> <div>Transport minister Norman Baker has launched the Anywhere Working consortium, set up to promote... 2011-11-21T10:39:00+00:00 http://performancetelecom.co.uk/blog-government-look-to-promote-home-working-post-81-1.html http://performancetelecom.co.uk/blog-home-working-can-help-to-attract-higher-quality-staff--post-79-1.html <div style="text-align: justify;">Companies that provide home working options to staff will invariably find it easier to attract the best workers, if one expert is to be believed.</div> <div style="text-align: justify;"><br /> Jonathan Swan, research and policy manager at Working Families, explained... 2011-11-13T10:42:00+00:00 http://performancetelecom.co.uk/blog-home-working-can-help-to-attract-higher-quality-staff--post-79-1.html http://performancetelecom.co.uk/blog-customer-loyalty-is-top-business-priority--post-77-1.html <div style="text-align: justify;">Amdocs recently announced the results of a global survey that highlights the critical business significance of customer retention and loyalty programs. The survey was carried out by leading analyst firm, Informa Telecoms and Media.<br /> &nbsp;<br /> With 66 percent... 2011-11-08T09:29:00+00:00 http://performancetelecom.co.uk/blog-customer-loyalty-is-top-business-priority--post-77-1.html http://performancetelecom.co.uk/blog-performance-telecom-is-proud-to-be-the-chosen-partner-of-guthy-renker-uk-post-75-1.html <div style="text-align: justify;">Performance Telecom is proud to be the chosen partner of Guthy - Renker UK, providing a range of inbound call management solutions.&nbsp; Guthy &ndash; Renker is one of the largest direct marketing companies in the world, focusing on high quality consumer products... 2011-11-04T10:02:00+00:00 http://performancetelecom.co.uk/blog-performance-telecom-is-proud-to-be-the-chosen-partner-of-guthy-renker-uk-post-75-1.html http://performancetelecom.co.uk/blog-have-you-considered-flexible-working-on-demand-this-christmas--post-73-1.html <div style="text-align: justify;">It&rsquo;s not only on-site disasters and poor weather conditions that trigger companies to consider flexible working solutions. With shopping surges preparing to hit throughout November and December, companies nationwide are adding more employees to their virtual... 2011-10-25T11:17:00+00:00 http://performancetelecom.co.uk/blog-have-you-considered-flexible-working-on-demand-this-christmas--post-73-1.html http://performancetelecom.co.uk/blog-performance-telecom-announce-the-appointment-of-adrian-teasdale-as-new-chief-technical-officer--post-67-1.html <div><strong> New chief technical officer appointed at Performance Telecom to oversee the development and acceleration of all online projects and applications.</strong><br /> &nbsp;<br /> In 1993 Adrian launched Inovica, one of the first new media businesses in the UK. Inovica has grown into an... 2011-10-11T14:52:00+00:00 http://performancetelecom.co.uk/blog-performance-telecom-announce-the-appointment-of-adrian-teasdale-as-new-chief-technical-officer--post-67-1.html http://performancetelecom.co.uk/blog-introducing-the-new-multimedia-customer-satisfaction-survey--post-65-1.html <div>Performance Telecoms Customer Satisfaction Survey is now a fully functional Multimedia survey solution with Phone, Web &amp; SMS integration as standard.</div> <div>&nbsp;</div> <div>Because our solution is integrated, you can give respondents a choice of answering via telephone (for IVR/SMS... 2011-10-07T09:06:00+00:00 http://performancetelecom.co.uk/blog-introducing-the-new-multimedia-customer-satisfaction-survey--post-65-1.html http://performancetelecom.co.uk/blog-the-ipad-challenge--post-59-1.html <div>Here at Performance Telecom, we like to believe there's no telecoms issue to large or small that we can't find the perfect solution for. <strong>So we challenge you to find one</strong>! Bamboozle us with your contact centre conundrum, and you could grab yourself a shiny new iPad 2... It really... 2011-10-06T07:38:00+00:00 http://performancetelecom.co.uk/blog-the-ipad-challenge--post-59-1.html http://performancetelecom.co.uk/blog-pt-at-the-call-centre-customer-service-summit-post-57-1.html <div>Getting time in front of people is what every business wants, and the recent 'Call Centre &amp; Customer Service Summit' from Forum Events gave us just that.</div> <div>&nbsp;</div> <div>The format of the Forum Events is a little like speed dating.</div> <div>&nbsp;</div> <div>Sounds a little... 2011-10-05T10:51:00+00:00 http://performancetelecom.co.uk/blog-pt-at-the-call-centre-customer-service-summit-post-57-1.html