http://performancetelecom.co.uk/blog.html Keeping you up to date with industry news & events as they occur... en-us 2012-02-22T18:49:00+01:00 http://performancetelecom.co.uk/blog-ofcom-failing-both-the-consumer-and-industry-while-mobile-networks-continue-blatant-ngn-rip-off-post-83-1.html <!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:RelyOnVML/> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> ... 2012-01-31T14:28:00+00:00 http://performancetelecom.co.uk/blog-ofcom-failing-both-the-consumer-and-industry-while-mobile-networks-continue-blatant-ngn-rip-off-post-83-1.html http://performancetelecom.co.uk/blog-government-look-to-promote-home-working-post-81-1.html <div>The government is planning to make it easier for businesses to understand the benefits of allowing their staff to engage in home working and other flexible techniques.</div> <div>&nbsp;</div> <div>Transport minister Norman Baker has launched the Anywhere Working consortium, set up to promote... 2011-11-21T10:39:00+00:00 http://performancetelecom.co.uk/blog-government-look-to-promote-home-working-post-81-1.html http://performancetelecom.co.uk/blog-home-working-can-help-to-attract-higher-quality-staff--post-79-1.html <div style="text-align: justify;">Companies that provide home working options to staff will invariably find it easier to attract the best workers, if one expert is to be believed.</div> <div style="text-align: justify;"><br /> Jonathan Swan, research and policy manager at Working Families, explained... 2011-11-13T10:42:00+00:00 http://performancetelecom.co.uk/blog-home-working-can-help-to-attract-higher-quality-staff--post-79-1.html http://performancetelecom.co.uk/blog-customer-loyalty-is-top-business-priority--post-77-1.html <div style="text-align: justify;">Amdocs recently announced the results of a global survey that highlights the critical business significance of customer retention and loyalty programs. The survey was carried out by leading analyst firm, Informa Telecoms and Media.<br /> &nbsp;<br /> With 66 percent... 2011-11-08T09:29:00+00:00 http://performancetelecom.co.uk/blog-customer-loyalty-is-top-business-priority--post-77-1.html http://performancetelecom.co.uk/blog-performance-telecom-is-proud-to-be-the-chosen-partner-of-guthy-renker-uk-post-75-1.html <div style="text-align: justify;">Performance Telecom is proud to be the chosen partner of Guthy - Renker UK, providing a range of inbound call management solutions.&nbsp; Guthy &ndash; Renker is one of the largest direct marketing companies in the world, focusing on high quality consumer products... 2011-11-04T10:02:00+00:00 http://performancetelecom.co.uk/blog-performance-telecom-is-proud-to-be-the-chosen-partner-of-guthy-renker-uk-post-75-1.html http://performancetelecom.co.uk/blog-have-you-considered-flexible-working-on-demand-this-christmas--post-73-1.html <div style="text-align: justify;">It&rsquo;s not only on-site disasters and poor weather conditions that trigger companies to consider flexible working solutions. With shopping surges preparing to hit throughout November and December, companies nationwide are adding more employees to their virtual... 2011-10-25T10:17:00+00:00 http://performancetelecom.co.uk/blog-have-you-considered-flexible-working-on-demand-this-christmas--post-73-1.html http://performancetelecom.co.uk/blog-performance-telecom-announce-the-appointment-of-adrian-teasdale-as-new-chief-technical-officer--post-67-1.html <div><strong> New chief technical officer appointed at Performance Telecom to oversee the development and acceleration of all online projects and applications.</strong><br /> &nbsp;<br /> In 1993 Adrian launched Inovica, one of the first new media businesses in the UK. Inovica has grown into an... 2011-10-11T13:52:00+00:00 http://performancetelecom.co.uk/blog-performance-telecom-announce-the-appointment-of-adrian-teasdale-as-new-chief-technical-officer--post-67-1.html http://performancetelecom.co.uk/blog-introducing-the-new-multimedia-customer-satisfaction-survey--post-65-1.html <div>Performance Telecoms Customer Satisfaction Survey is now a fully functional Multimedia survey solution with Phone, Web &amp; SMS integration as standard.</div> <div>&nbsp;</div> <div>Because our solution is integrated, you can give respondents a choice of answering via telephone (for IVR/SMS... 2011-10-07T08:06:00+00:00 http://performancetelecom.co.uk/blog-introducing-the-new-multimedia-customer-satisfaction-survey--post-65-1.html http://performancetelecom.co.uk/blog-the-ipad-challenge--post-59-1.html <div>Here at Performance Telecom, we like to believe there's no telecoms issue to large or small that we can't find the perfect solution for. <strong>So we challenge you to find one</strong>! Bamboozle us with your contact centre conundrum, and you could grab yourself a shiny new iPad 2... It really... 2011-10-06T06:38:00+00:00 http://performancetelecom.co.uk/blog-the-ipad-challenge--post-59-1.html http://performancetelecom.co.uk/blog-pt-at-the-call-centre-customer-service-summit-post-57-1.html <div>Getting time in front of people is what every business wants, and the recent 'Call Centre &amp; Customer Service Summit' from Forum Events gave us just that.</div> <div>&nbsp;</div> <div>The format of the Forum Events is a little like speed dating.</div> <div>&nbsp;</div> <div>Sounds a little... 2011-10-05T09:51:00+00:00 http://performancetelecom.co.uk/blog-pt-at-the-call-centre-customer-service-summit-post-57-1.html http://performancetelecom.co.uk/blog-see-you-at-call-centre-expo--post-61-1.html <div>With 2012 fast approaching we're getting on with our promise to break free from our desks, hit the road and do business in the good old fashioned way. We believe people like doing business with people, and there's nothing better than a time honoured face-to-face meeting to talk, catch up over... 2011-10-04T13:55:00+00:00 http://performancetelecom.co.uk/blog-see-you-at-call-centre-expo--post-61-1.html http://performancetelecom.co.uk/blog-performance-telecom-strengthens-board-to-drive-growth--post-69-1.html <div><strong>Performance Telecom appoints non-executive director to oversee a period of rapid growth and development.</strong><br /> &nbsp;<br /> Following an extensive search process Performance Telecom has appointed Tony Cox as a non-executive director.<br /> &nbsp;<br /> Tony has held a number of... 2011-10-01T13:56:00+00:00 http://performancetelecom.co.uk/blog-performance-telecom-strengthens-board-to-drive-growth--post-69-1.html http://performancetelecom.co.uk/blog-job-opportunity-frontend-web-designer-developer-post-55-1.html <div>Location: Remote, St. Albans or Newcastle upon Tyne</div> <div>&nbsp;</div> <div><strong>What we are looking for</strong></div> <div>&nbsp;</div> <div>We are seeking a talented front-end developer with excellent CSS, HTML, Ajax skills. You should be comfortable building sites from scratch... 2011-09-24T08:27:00+00:00 http://performancetelecom.co.uk/blog-job-opportunity-frontend-web-designer-developer-post-55-1.html http://performancetelecom.co.uk/blog-accurate-instant-customer-feedback-from-performance-telecom-post-53-1.html <div style="text-align: justify;">We all know how important it is to accurately measure &amp; monitor customer feedback, which is why Performance Telecom's ground-breaking new solution has been worth waiting for. Total visibility &amp; complete control is afforded to the end-user, thanks to our... 2011-02-28T13:37:00+00:00 http://performancetelecom.co.uk/blog-accurate-instant-customer-feedback-from-performance-telecom-post-53-1.html http://performancetelecom.co.uk/blog-royal-caribbean-choose-pt--post-51-1.html <div style="text-align: justify; ">Having already used Performance Telecom (PT) to service an estimated 40% of it's inbound requirements, RCCL recently decided to deal exclusively with PT.</div> <div style="text-align: justify; ">The announcement sees Royal Caribbean Cruise Lines set to benefit from... 2010-11-05T11:35:00+00:00 http://performancetelecom.co.uk/blog-royal-caribbean-choose-pt--post-51-1.html http://performancetelecom.co.uk/blog-automated-telecoms--post-49-1.html <div>After 11 years working primarily as a reseller of tier one products &amp; services, the development team at Performance Telecom saw an opportunity to create enhanced web-based applications from traditional telco products, and launched Automated Telecoms; as a result.</div> <div><br /> Within... 2010-11-05T10:31:00+00:00 http://performancetelecom.co.uk/blog-automated-telecoms--post-49-1.html http://performancetelecom.co.uk/blog-performance-telecom-launch-new-look-website--post-42-1.html <div style="text-align: justify; ">Performance Telecom are proud to announce the launch of our new look website...&nbsp;</div> <div style="text-align: justify; ">Far from a refreshing facelift, the entire site has been completely redesigned &amp; re-engineered to ensure a stylish, user friendly... 2010-11-04T09:52:00+00:00 http://performancetelecom.co.uk/blog-performance-telecom-launch-new-look-website--post-42-1.html http://performancetelecom.co.uk/blog-no-capital-no-problem--post-47-1.html <div style="text-align: justify; ">It's no secret; poor call centre performance will inevitably lead to disgruntled, dissatisfied customers, all to often the result of insufficient hardware &amp; inappropriate guidance or industry advice . With no remaining budget the temptation to bury your head in... 2010-11-03T16:27:00+00:00 http://performancetelecom.co.uk/blog-no-capital-no-problem--post-47-1.html http://performancetelecom.co.uk/blog-performance-telecom-present-tariff-union--post-45-1.html <div style="text-align: justify; ">Finally, a no nonsense outbound calling model that guarantees the UK's most competitive rates every single month.&nbsp;You'll find no hidden charges or connection fees &amp; no inflationary increase clauses. At Tariff Union our terms &amp; conditions &nbsp;are... 2010-11-03T12:17:00+00:00 http://performancetelecom.co.uk/blog-performance-telecom-present-tariff-union--post-45-1.html