Virtual Call Centre
Our Virtual Call Centre Solution provides a fully hosted contact centre environment, scaling to meet the needs of hundreds of agents, across single or multiple sites and even home workers.
With our virtual call centre solution, calls are delivered into Virgin Media’s excellent Call Manager platform, with a range of powerful hosted call routing capabilities, through to a range of bespoke client side applications developed by Performance Telecom.
Virtual Call Centre Benefits:(2).jpg)
- Minimal set up costs & monthly rentals
- Extended service hours
- Recognised productivity improvements
- No geographical limitations
- Delivered over Vigin Media tier 1 network
Virtual Call Centre Features:
- Powerful hosted routing capabilities
- Range of advanced client side applications
- Early warning system & disaster recovery
- Real time call stats & virtual wall board
- Hosted call recording via Call Reviewer
Why not take advantage of our free 30 day hosted contact centre trial? For some specialist advice give us a call on 0845 456 1500. Alternatively request a call back via the contact us button. Whatever your choice, we eagerly await hearing from you.
