Home"PT have been marvellous in helping us define and roll out our DR strategy, we are now very well prepared to deal with any emergency"
"Dual Line Supply has kept our call centre going during outages 3 times this year, without this foresight we'd have lost over £100k in orders in the last year"
"The crisis control facility was truly tested when the building next door caught fire, I was able to update call plans instantly from the car park using my mobile!"
9 REASONS TO CHOOSE
PERFORMANCE TELECOM
We want you to banish your telecoms blues and if, after reading through all the details about our products and services, you still need convincing... here are 9 great reasons why you'll be glad you decided to work with Performance Telecom.
But you don’t have to just take our word for it. We are always happy to put you in touch with some of our satisfied customers so you can hear for yourself how Performance Telecom has transformed the telecoms experience for our clients, large and small.
Just call us on 0845 456 1500 and we will give you contact details.
We are proud of who we are and the journey we have travelled in the last 10 years. We’d like you to join us on the journey, and look forward to discussing your telecoms needs, whatever they may be.
VAST EXPERIENCE
Established in 1999, we are now celebrating our 10th year supporting our well established and growing customer base. We've grown organically and are proud to say that many of our customers have been with us since the start and that we have been able to contribute substantially to their growth, which explains why we enjoy their continued loyalty in such competitive telecoms market.
We boast house hold names such as ICI, Orange Mobile, Toshiba and Samsung amongst our larger clients, adapting continually in order to keep them at the peak of telecoms performance so that they can deliver 1st class experience to their own customers.
A combined 146 years of telecoms experience between our management team means you are in safe hands!
INDEPENDENCE
Since we started out in 1999 we have always been an independent supplier of services from several major networks. Our experiences over the years have cemented very strong supplier relationships which enable us to get things done quickly and effectively for our clients.
This independence also enables us to deliver solutions that fit the customer need, regardless of the chain of supply, all wrapped up in a simple, easy to understand account for billing and administration.
Even where a number of suppliers are required to meet the needs of your organisation, you still benefit from one point of responsibility and one bill, but also have a level of flexibility within your Performance Telecom solution that means your service can adapt quickly and with minimum fuss to your evolving needs.
This independence also enables us to deliver solutions that fit the customer need, regardless of the chain of supply, all wrapped up in a simple, easy to understand account for billing and administration.
Even where a number of suppliers are required to meet the needs of your organisation, you still benefit from one point of responsibility and one bill, but also have a level of flexibility within your Performance Telecom solution that means your service can adapt quickly and with minimum fuss to your evolving needs.
We have direct access to all platforms, enabling us to remain in control at all times and deliver when you need it. We like to think of ourselves as a Tier 1 without the tears! In many cases, we are able to give you day to day control of your telecoms, allowing changes within seconds without forms to fill in or calls to make.
RELIABILITY
We don't take chances with our customers solutions so our core services are delivered using only Tier 1 network suppliers such as BT, Cable & Wireless, Virgin Media and Opal Telecom.
We also plan the delivery of your solutions with that you have contingencies built in so that when difficulties arise you can respond, adapt and deal with the situation with the minimum disruption and get back to business as usual as soon as possible. Disaster Recovery is at the forefront of our thinking and we will work closely with you to ensure your business is always ready to meet the needs of your own audience.
We also plan the delivery of your solutions with that you have contingencies built in so that when difficulties arise you can respond, adapt and deal with the situation with the minimum disruption and get back to business as usual as soon as possible. Disaster Recovery is at the forefront of our thinking and we will work closely with you to ensure your business is always ready to meet the needs of your own audience.
And with control of all of your solutions here at Performance Telecom we can respond immediately, without fuss or fanfare, and make sure that you are always ready for calls.
Because our business relies on your business doing business.
INNOVATION
We're not just a reseller of other companies services.
In order to deliver to the needs of our key accounts it's been essential for us to develop our own services to ensure that those needs are met. We now have a number of advanced call planning, call handling, disaster recovery, and automated solutions which are unique to Performance Telecom.
Our strategy of continued development will see the further deployment of still more ground breaking services and solutions using some of the most advanced and exciting telecoms and internet technology available in the world.
In order to deliver to the needs of our key accounts it's been essential for us to develop our own services to ensure that those needs are met. We now have a number of advanced call planning, call handling, disaster recovery, and automated solutions which are unique to Performance Telecom.
Our strategy of continued development will see the further deployment of still more ground breaking services and solutions using some of the most advanced and exciting telecoms and internet technology available in the world.
Our in-house team of development professionals are able to look deep into the telecoms world to understand the issues that face businesses every working day, and implement solutions that will remove headaches and instead give you a competitive edge. And we don’t do standard – every one of our solutions is designed to meet our customers needs exactly - which is why we will always spend time working with you to understand your business in detail before we suggest exciting solutions to get you on the go.
CAN DO ATTITUDE
We understand the how frustrating it can be working with the big telecoms networks and have built our business around reacting quickly to the needs of our clients.
A can do attitude is nothing without having invested time and effort to enable our customers needs to be met by bypassing needless processes and bureaucracy that you would normally be faced with when dealing with large telecoms companies direct.
Performance Telecom is a key account for our supplying networks, with considerable influence. This enables us to bypass the time delaying processes that face everyday business.
A can do attitude is nothing without having invested time and effort to enable our customers needs to be met by bypassing needless processes and bureaucracy that you would normally be faced with when dealing with large telecoms companies direct.
Performance Telecom is a key account for our supplying networks, with considerable influence. This enables us to bypass the time delaying processes that face everyday business.
And we are able to pass on the ‘can do’ attitude to you, as a valued customer. By giving you access to the exciting technology we use, we enable you to gain control over day to day changes. Amendments that would have taken hours (and sometimes days) will now take seconds, removing obstacles for success.
At Performance Telecom we don’t like the word CAN’T, so give us a call on 0845 456 1500 to find out just how much we CAN DO for your organization.
GLOBAL REACH
Performance Telecom is a national company, with offices in the North and South of England.
We complement our national excellence with global reach serves to support our clients that need to interact with callers from all around the world, delivering advanced call handling functionality whether you're dealing with customers in Singapore or Skegness!
We complement our national excellence with global reach serves to support our clients that need to interact with callers from all around the world, delivering advanced call handling functionality whether you're dealing with customers in Singapore or Skegness!
And, to us, ‘Global Reach’ means we can give you solutions to help every aspect of your business, from inbound to outbound, from management information to multi-level IVR, from self management to personalized account management. As one of our clients has said “I hadn’t ever thought about using a Reseller instead of a Tier 1 carrier before – now my only regret is not doing this years ago!”
We’d like to reach out to you. Call us on 0845 456 1500 – we promise you’ll be glad that you did.
ACCOUNT MANAGEMENT
Each Performance Telecom client is assigned a highly skilled, vastly experienced and highly motivated account manager to look after their needs from the outset. Your dedicated Account Manager will work with you to understand your business needs in detail so they are best placed to advise you how to make the most of your potential, while helping reduce costs and enabling greater productivity from your resources.
You'll not need to fight through layers of IVR, or be passed from department to department when you need to get something done.
Our account managers are supported by a small yet highly capable customer service team who are available to deal with small day to day issues or change requirements that arise from time to time. You'll deal with the same people time after time, who will develop a sound understanding of the nuances of your organisation.
You'll not need to fight through layers of IVR, or be passed from department to department when you need to get something done.
Our account managers are supported by a small yet highly capable customer service team who are available to deal with small day to day issues or change requirements that arise from time to time. You'll deal with the same people time after time, who will develop a sound understanding of the nuances of your organisation.
We are very proud that many of our major accounts have been with us for over 8 years, which we believe is a testament to our ability to look after our clients better than anyone else. In this very competitive marketplace, we can truly say we stand out – and our customers seem to agree.
We also promise that neither our customer support nor account management will ever be outsourced to a third party – and not many of our competitors make that promise.
We also promise that neither our customer support nor account management will ever be outsourced to a third party – and not many of our competitors make that promise.
GUIDANCE
Telecoms can be a complicated world with far too many choices often leading to decision making paralysis, lack of confidence in the route you choose or even choosing the wrong supplier and the wrong products to meet your needs. The wrong decisions can stay with you for years.
You can rely on Performance Telecom to understand the needs of your organisation and provide a clear 'road map to success' so that you arrive at your desired destination fresh and ready to do business. We get to know your business and key people; we advise on ways we can help you overcome hurdles in your path to success and we design and build solutions just for you, they way you want them to be.
You can rely on Performance Telecom to understand the needs of your organisation and provide a clear 'road map to success' so that you arrive at your desired destination fresh and ready to do business. We get to know your business and key people; we advise on ways we can help you overcome hurdles in your path to success and we design and build solutions just for you, they way you want them to be.
Training and support are all supplied free of charge as we believe long-term successful relationships are the way forward, a belief that is shared by many of our major clients who have been with us for over 8 years.
And it is important to emphasise:- our success is completely reliant upon that of our clients, so we ensure that your needs are met in the right way to help you sustain your current activity whilst providing a sound platform for manageable growth. Simply put, the better you do, the better we do.
And it is important to emphasise:- our success is completely reliant upon that of our clients, so we ensure that your needs are met in the right way to help you sustain your current activity whilst providing a sound platform for manageable growth. Simply put, the better you do, the better we do.
FINANCIAL STABILITY
Performance Telecom will celebrate our 10th anniversary in November 2009. Since our inception all those years ago we have enjoyed steady organic growth without any external investment and have built up an enviable reputation in the telecoms marketplace.
We carry absolutely no debt and all our growth plans are fully funded with existing cash in the bank.
We carry absolutely no debt and all our growth plans are fully funded with existing cash in the bank.
We have a risk averse approach to business, quantifying likely returns on any new developments that we undertake.
Our revenue streams are generated in the main from highly stable blue chip organisations with excellent credit rating, and we have built in revenue and contract security due to the nature of the systems that we implement for our customers.
We have a strong, diverse customer base from many different business fields. Not only does this give stability against company failures in an economic downturn, we are also able to offer solutions within many vertical streams, reducing the effect of fluctuations in the economy.