Within the contact centre, payment are taken:

Want to leanr more about the PCI DSS?

The PCI DSS puts most businesses in a position where they can't record customers' card details... but call recording is of utmost importance for quality improvement, compliance, reporting, customer experiance and more.

And call recording
is required by law
in some industries

How are most businesses tackling this?

The most common 'solution' employed by contact centres is to pause and resume call recording before and after card details have been read.

Pause and resume comes with problems of its own thought:

• It doesn't stop your agents, your PCs, your network and even your CCTV from being exposed to card details.
• It's unreliable, and even one mistimed pause causes you to be in breach of PCI compliance.
• Most importantly - the PCI DSS guidelines state that card data must be removed from recordings "automatically".

Download a free copy of our
taking payments infographic

What's so difficult about pci compliance?

The self-assessment contains up to 179 questions such as...

• "Are security patches installed within one month of their release?"
• "Do you have cameras present in your contact centre?"
• "How do you stop your agents from writing down card numbers?"

As of February 1st, 2018, version 3.2 of the PCI DSS is in effect. This change highlights the benefit of working with PCI DSS level 1 parents who are able to ensure security on your behalf.

A solution to PCI DSS compliance when taking payments in the contact centre:

PayGuard helps contact centres to:

• Become PCI compliant
• Ensure Agent Security
• Improve customer experiance

Request a callback
to find out more:

The PCI DSS has the potential to complicate taking payments, reducing the customer experience and creating friction within the payment process.

Download a white paper
on our approach

The Office of National Statistics has estimated that there were 5.1 milion telephone fraud cases in the UK during 2015.

Key PCI DSS Compliance Techniques:

• Automated Pause and Resume
• DTMF Tone Suppression
• Transferring calls to an IVR platform

For a demonstration of payguard enter your email adress below and someone will be in touch:

There are five different assessment levels, depending on the size of your business and the types of transations that are being processed within your contact centre.