Taking Payments in the Contact Centre
And the PCI DSS
Within the contact centre, payment are taken:
Want to leanr more about the PCI DSS?
The PCI DSS puts most businesses in a position where they can't record customers' card details... but call recording is of utmost importance for quality improvement, compliance, reporting, customer experiance and more.
And call recording
is required by law
in some industries
How are most businesses tackling this?
The most common 'solution' employed by contact centres is to pause and resume call recording before and after card details have been read.
Pause and resume comes with problems of its own thought:
Download a free copy of our
taking payments infographic
What's so difficult about pci compliance?
The self-assessment contains up to 179 questions such as...
As of February 1st, 2018, version 3.2 of the PCI DSS is in effect. This change highlights the benefit of working with PCI DSS level 1 parents who are able to ensure security on your behalf.
A solution to PCI DSS compliance when taking payments in the contact centre:
PayGuard helps contact centres to:
Request a callback
to find out more:
The PCI DSS has the potential to complicate taking payments, reducing the customer experience and creating friction within the payment process.
Download a white paper
on our approach
The Office of National Statistics has estimated that there were 5.1 milion telephone fraud cases in the UK during 2015.
Key PCI DSS Compliance Techniques:
Our approach to PCI Compliance: payguard
For a demonstration of payguard enter your email adress below and someone will be in touch:
There are five different assessment levels, depending on the size of your business and the types of transations that are being processed within your contact centre.